ServiceNow CIS-EM free question 6 / 10 · Domain 4: Alerts and Tasks
Where is the detailed computation of the priority of a selected alert displayed?
- In the Priority column of the All Alerts list
- In the Priority Breakdown area of the More Information tab
- In the work notes of the alert activity stream
- In the em_alert_priority_category_order table
Show the answer and explanation
Answer: B
Why this is correct
The Display in All Alerts list section says that the detailed computation of the alert priority of the selected alert is displayed in the Priority Breakdown area of the More Information tab.
Why the other options are wrong
"In the Priority column of the All Alerts list" … The section uses this column for the score itself, not for the detailed computation.
"In the work notes of the alert activity stream" … The section does not place the computation in the work notes.
"In the em_alert_priority_category_order table" … This table holds the order of the categories, not the computation for one alert.
Key point
A change in severity updates only the severity part of the score at once, together with the severity information shown in this same area.
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