ServiceNow CIS-HAM free question 1 / 10 · Domain 1: IT Asset Management Overview & Fundamentals
Which two are asset classes provided in the base system? (Choose two.)
- Vehicle
- Consumable
- Incident
- Software Entitlement
Show the answer and explanation
Answer: B, D
Why this is correct
The documentation states that the default asset classes are Hardware, Software License, Consumable, Bundle, Software Entitlement, and Facility. These general classes can be used to manage a wide range of assets.
Why the other options are wrong
"Vehicle" … Vehicle is the example the documentation gives of a custom asset class that you could create for a fleet of cars when the general classes are not appropriate. It is not one of the default classes.
"Incident" … An incident is a record in Incident Management. It is a task record, not an asset class.
Key point
Asset classes come with built-in functionality: you can use them for financial tracking, in a model bundle, and as a pre-allocated asset.
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