ServiceNow CIS-HAM free question 2 / 10 · Domain 1: IT Asset Management Overview & Fundamentals
According to the documentation, what is a benefit of recording asset states and substates accurately?
- You can run reports, analyze the data, and lower costs
- You can shorten the run time of each Discovery schedule
- Duplicate CIs in the CMDB are merged automatically
- The required number of licenses is calculated for you
Show the answer and explanation
Answer: A
Why this is correct
Good asset information helps with reporting, controlling assets, and lowering costs. For example, recording missing items using the State and Substate fields lets you run reports, analyze the information, and use it to lower costs.
Why the other options are wrong
"You can shorten the run time of each Discovery schedule" … The page ties states and substates to reporting, control, and cost. How long a Discovery schedule runs depends on Discovery itself, not on the asset fields you edit.
"Duplicate CIs in the CMDB are merged automatically" … Setting State and Substate edits fields on one asset record. It does not compare or merge CIs; duplicate CIs are handled by CMDB tools.
"The required number of licenses is calculated for you" … States and substates describe where an asset is in its life. They do not calculate license requirements, which is software asset work.
Key point
States and substates are a tool for counting later. Missing assets that are not recorded as Missing with Lost or Stolen cannot be reported on, so they cannot support a cost discussion.
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