ServiceNow CIS-HAM free question 8 / 10 · Domain 3: Practical Management of IT Assets
Which hardware assets is the Hardware Refresh request flow used to track?
- Assets that have just been received in a stockroom
- Assets that have only just been ordered from a vendor
- Aged assets nearing the end of their life cycle
- Assets whose disposal has already been completed
Show the answer and explanation
Answer: C
Why this is correct
The Hardware Refresh request flow is used to track the aged hardware assets that are nearing the end of their life cycle and to replace them with new hardware assets.
Why the other options are wrong
"Assets that have only just been ordered from a vendor" … The flow replaces aged assets with new ones. Assets that have only just been ordered are not aged.
"Assets that have just been received in a stockroom" … The flow tracks aged assets nearing the end of their life cycle, not assets that have just arrived.
"Assets whose disposal has already been completed" … The flow ends by reclaiming the aged asset, which then moves to In stock and Pending disposal. Disposal comes after the refresh, not before it.
Key point
As hardware ages, maintenance costs and the risk of failure increase while performance decreases. A refresh replaces the asset before that becomes a problem.
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