ServiceNow CIS-HAM free question 9 / 10 · Domain 3: Practical Management of IT Assets
In a Zero Touch Refresh request, you want the replacement asset sent to your location. What do you select in the Refresh method field?
- Transfer
- Deploy
- Ship
- Pickup
Show the answer and explanation
Answer: C
Why this is correct
To have the replacement asset sent to your location, you select Ship in the Refresh method field. The form then shows your contact details, such as your address and phone number.
Why the other options are wrong
"Pickup" … Pickup is selected when you collect the new asset from a stockroom, together with a Pickup location.
"Transfer" … The page names two values for Refresh method: Ship and Pickup. Transfer is not one of them.
"Deploy" … The page names two values for Refresh method: Ship and Pickup. Deploy is not one of them.
Key point
You can change the contact details shown on the form if necessary, for example when you receive the asset somewhere other than the address on record.
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