ServiceNow CIS-SP free question 4 / 10 · Domain 3: Process Separation
Domain separation explained says that one of its levels of separation creates tenant-specific system policies. Which three does it give as examples of those policies? (Choose three.)
- Business rules
- Email notifications
- UI policy
- Remember me at login
- Domain hierarchies
Show the answer and explanation
Answer: A, B, C
Why this is correct
The What you can do with domain separation section says business logic separation creates tenant-specific system policies such as email notifications, business rules, client scripts, UI policy, and UI actions. Each of these decides how the instance behaves when something happens: a notification that is sent, a rule that runs when a record is saved, a policy that changes a form. Because they can be made specific to a tenant, two customers on the same instance can follow different processes, which is the heart of process separation.
Why the other options are wrong
"Domain hierarchies" … Nesting tenants into a hierarchy is a separate capability on the same list, hierarchical modeling, which lets parent tenants access child tenant resources. It is not a system policy.
"Remember me at login" … Exploring domain separation says that having Remember me on the login page is global and cannot be specified per domain, so it is not a tenant-specific policy.
Key point
Process separation starts with these policies. When a customer asks for a different approval step or a different notification, the answer is usually a domain-specific version of a business rule, notification, or UI policy, not a separate instance.
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