ServiceNow CIS-SP free question 6 / 10 · Domain 3: Process Separation
An administrator adds a new choice from the global domain. Where do users from domains lower in the hierarchy see it?
- At the end of their current choice lists
- Nowhere until their own domain adds it
- Sorted by label among the existing ones
- At the top of their current choice lists
Show the answer and explanation
Answer: A
Why this is correct
The note in Create a domain-specific choice list says that if an administrator adds a new choice from the global domain, then users from domains lower in the hierarchy see the new choice at the end of their current choice lists. The entry is added for the whole hierarchy below global, and it is placed after the entries each domain already has. A customer whose list has been shaped for its own process therefore keeps its entries where they were, and the shared entry appears after them.
Why the other options are wrong
"At the top of their current choice lists" … The page places the new choice at the end of the users' current choice lists, after the entries they already have.
"Nowhere until their own domain adds it" … Users from domains lower in the hierarchy see the choice that was added from the global domain. Their own domain does not have to add it again.
"Sorted by label among the existing ones" … The page says where the new choice appears: at the end of their current choice lists, not merged into the existing entries.
Key point
Tell customers before a shared choice is added from the global domain. Their users will find a new entry at the bottom of a list they know well, and a short notice prevents tickets asking where it came from.
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