ServiceNow CIS-SPM free question 2 / 10 · Domain 3: Resource Management
You want to add one organization-specific status to Resource status on resource assignments. Which procedure matches the official steps?
- Open the choice record of the status from an assignment record, enter a Label and a Value, and save with Update
- Create a new attribute under Planning attributes, enter a Label and a Value, and save with Insert and stay
- Create a new attribute under Planning attributes, enter a Label and a Value, and save with Update
- Open the choice record of the status from an assignment record, enter a Label and a Value, and save with Insert and stay
Show the answer and explanation
Answer: D
Why this is correct
An admin adds a custom status by listing the resource assignment tables through System Definition > Tables, opening an assignment, and opening the choice record of the status field. You enter the display name in Label and the stored value in Value, and then right-click the header and select Insert and stay. The documentation warns that selecting Save or Update overwrites the existing status you opened. The procedure uses an existing choice as the template for a new record.
Why the other options are wrong
"Create a new attribute under Planning attributes, enter a Label and a Value, and save with Insert and stay" … The way of saving is right, but a custom status is added as a choice of the status field. Planning attributes are attributes used for resource and financial planning, not the place where statuses are defined.
"Create a new attribute under Planning attributes, enter a Label and a Value, and save with Update" … Both where you add it and how you save differ from the official procedure.
"Open the choice record of the status from an assignment record, enter a Label and a Value, and save with Update" … The place to open is right, but saving with Update overwrites the existing status you opened. No new status is added, and the display of the existing status changes instead.
Key point
Keep the capitalization of Label consistent so that the screen displays look uniform. A status you add can also be used when you view capacity in the assignment allocation heat map.
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