ServiceNow CIS-SPM free question 4 / 10 · Domain 4: Idea and Demand
In the bubble chart of the Demand Workbench, you are looking at the bubble of a demand with Value 8 and Risk 2. Which statement matches the official description?
- It is in the lower right quadrant, the quadrant label is Resource, and the bubble is green
- It is in the upper left quadrant, the quadrant label is Consider, and the bubble is orange
- It is in the upper left quadrant, the quadrant label is Resource, and the bubble is green
- It is in the lower right quadrant, the quadrant label is Re-evaluate, and the bubble is red
Show the answer and explanation
Answer: C
Why this is correct
In the bubble chart, the X axis is risk, the Y axis is value, and the size of the bubble is the size, all drawn on a 0 to 10 scale. Risk 2 is on the left of the X axis and Value 8 is in the upper part of the Y axis, so the bubble falls in the upper left quadrant. The upper left holds demands with high value and low risk, with the label Resource and a green bubble.
Why the other options are wrong
"It is in the lower right quadrant, the quadrant label is Re-evaluate, and the bubble is red" … If you read the X axis as value and the Y axis as risk, Value 8 and Risk 2 would fall in the lower right. The documentation says the X axis is risk and the Y axis is value, so this bubble is drawn in the upper left. The lower right is the Re-evaluate quadrant, with low value and high risk.
"It is in the lower right quadrant, the quadrant label is Resource, and the bubble is green" … The name and color of the quadrant are right, but the position is wrong. With risk on the X axis and value on the Y axis, a bubble with Risk 2 and Value 8 is drawn in the upper left, not the lower right.
"It is in the upper left quadrant, the quadrant label is Consider, and the bubble is orange" … The position is right, but the label of the upper left quadrant is Resource and its bubbles are green. Consider (orange) is the label of the lower left and upper right quadrants, where more thought is needed.
Key point
The four quadrants show the balance of value and risk: Resource (green) at the upper left, Re-evaluate (red) at the lower right, and Consider (orange) at both the lower left and the upper right. When you hover over a bubble, a summary of the name and the risk, value, and size of the demand appears.
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