ServiceNow CIS-SPM free question 5 / 10 · Domain 4: Idea and Demand
In the assessment mechanism of Demand Management, which term in Demand Management key terms defines the set of records you want to assess?
- Metric category
- Metric
- Scorecard
- Metric type
Show the answer and explanation
Answer: D
Why this is correct
In Demand Management key terms, a Metric type is the characteristic that defines the collection of records you want to assess, and Demand Management comes with the metric type demand, which uses the records of the Demand [dmn_demand] table. The assessable records are the demand records of this metric type.
Why the other options are wrong
"Metric category" … A Metric category is the theme of the assessment. It contains one or more metrics and represents an angle such as ROI or cost. You can set conditions on a category to narrow which records are evaluated with its metrics, but what defines the collection of records to assess (which table) is the metric type.
"Metric" … A Metric is the characteristic or value used to evaluate the assessable records. It can measure subjective values with a questionnaire or collect objective values with a scripted database query, and examples include the expected value of a demand and the return on investment.
"Scorecard" … A Scorecard presents the performance of assessable records in a visible form based on the assessment results, and it is used to look at various aggregates of one record or compare assessments with other records. It does not define the collection of records to assess.
Key point
An assessable record is a demand record you want to assess with the metric type demand, and it is evaluated with metric categories and metrics. Demand Management comes with an assessment metric type named Demand, plus default assessment metric categories and metrics.
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