ServiceNow CPOA free question 8 / 10 · Domain 5: Data
A contract manager wants to know how contracts are stored as foundational data. What does the Foundation domain page say?
- A contract is not a CI and is stored in the ast_contract table
- A contract is a product model of the Contract Model class only
- A contract is a CI in the CMDB, related to the CIs it covers
- Contracts are stored as SLAs and have no record of their own
Show the answer and explanation
Answer: A
Why this is correct
Under Data managed by the contract manager, the Foundation domain page describes a contract as a binding agreement between two parties. In the ServiceNow AI Platform, contracts contain details such as the contract number, start and end dates, active status, terms and conditions, documents, renewal information, and financial terms. A contract is not a CI. Contracts use contract model types from the Product Models module and are stored in the [ast_contract] table. The Contract Management application manages and tracks contracts. In Service Level Management, contracts group together SLAs for a single vendor or customer with the related CIs, locations, groups, users, and child contracts; in Customer Service Management, service contracts define the type of support customers receive.
Why the other options are wrong
"A contract is a CI in the CMDB, related to the CIs it covers" … The page states that a contract is not a CI. In Service Level Management, contracts group SLAs together with related CIs and other records.
"A contract is a product model of the Contract Model class only" … Contracts use contract model types from the Product Models module, but the contract itself is stored in its own table.
"Contracts are stored as SLAs and have no record of their own" … Contracts are records of their own. In Service Level Management they group together the SLAs that relate to a single vendor or customer.
Vendor Management
Service contracts used by Vendor Management Workspace can support tangible/physical CIs as part of an SLA.
Go to the ServiceNow CPOA practice app (10 free questions; purchase unlocks all questions)