ServiceNow CSA free question 2 / 10 · Domain 5: Database Management and Platform Security
An administrator wants to check a configuration by viewing the instance as another user. Which role and entry point does impersonation use?
- The itil role, after resetting the user's password
- The admin role, enabled in System Properties
- The personalize_form role, from the form header
- The impersonator role, from the user menu
Show the answer and explanation
Answer: D
Why this is correct
Impersonation requires the impersonator role. Open the user menu from your profile picture in the banner, select Impersonate User, and choose a user from the Recent Impersonations list or enter another user's name.
Why the other options are wrong
"The admin role, enabled in System Properties" … Impersonation is not switched on through a property. The entry point is the user menu.
"The itil role, after resetting the user's password" … No password is needed. Not having to handle another person's credentials is one of the benefits.
"The personalize_form role, from the form header" … personalize_form is for configuring form layouts and has nothing to do with switching users.
Key point
Use impersonation after building ACLs or UI policies to see the result as a user who meets the conditions. To return, open the user menu and select End Impersonation.
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